Shipping & Delivery

Shipping & Delivery Policy

At Ayali, we’re committed to providing fast, reliable, and transparent shipping — both within the UAE and internationally. This policy outlines all relevant delivery terms in accordance with local regulations and Google Merchant Center guidelines.

Shipping Within the United Arab Emirates (UAE)

  • Free shipping on all orders above AED 20

  • Standard delivery timeframe: 3 to 9 business days

  • Orders are shipped via Emirates Post, Aramex, or DHL

  • All orders include a tracking number, sent via email upon shipment

International Shipping

  • We ship to selected countries worldwide

  • Estimated delivery timeframe: 5 to 10 business days, depending on the destination

  • Carriers: DHL and Aramex

  • Customs duties, VAT, or import taxes (if applicable) are the responsibility of the recipient

  • We do not ship to PO Boxes or military addresses

Order Processing Time

  • Orders are processed Monday to Friday, excluding public holidays

  • Please allow 1–2 business days for order processing before dispatch

  • You will receive a confirmation email with your tracking link once your order has shipped

Tracking & Delivery

  • A tracking number will be sent to your email as soon as your order is fulfilled

  • Real-time shipment updates are available via the courier's tracking page

  • If a delivery is unsuccessful due to an incomplete or incorrect address, the buyer may be charged for re-delivery

Packaging & Sustainability

  • All orders are shipped using minimal, eco-friendly packaging

  • Our packaging is designed to protect your items and reduce environmental impact

Shipping Restrictions

  • We currently do not ship to the following regions/countries: Europe/Amerika

  • Products are shipped only after full payment is received and confirmed

  • We reserve the right to cancel or delay orders due to logistical issues or force majeure

Contact & Support

If you have any questions regarding your delivery, shipment status, or international shipping availability, please contact our support team:

This policy is designed to meet Google Merchant Center’s transparency and misrepresentation guidelines, including accurate shipping times, delivery partners, costs, and contact details.

If you have any questions about shipping or delivery, feel free to contact us — we’re here to help!